Amazon Echo (4th Gen)

• PREMIUM SOUND – Rich, detailed sound that automatically adapts to any room. Supports lossless HD audio available on select streaming services such as Amazon Music HD.
• VOICE CONTROL YOUR MUSIC – Stream songs from Amazon Music, Apple Music, Spotify, SiriusXM, and more. HD requires a compatible music streaming service.
• SMART HOME HUB – Built-in hub to voice control compatible lights, locks, and sensors. Easily set up compatible Zigbee and Matter devices or select Ring Smart Lighting solar lights and bulbs.
• ALEXA IS READY TO HELP – Set timers, reminders, and alarms. Alexa answers questions like "Alexa, what time is it?"
• START YOUR ROUTINES WITH MOTION – Turn on compatible lights, play your Flash Briefing, or turn on the coffee maker when you walk into the room.
• FILL YOUR HOME WITH SOUND – With multi-room music, play synchronized music across Echo devices in different rooms. You can also pair your Echo with compatible Fire TV devices to feel scenes come to life with home theater audio, or extend wifi coverage with a compatible eero network so you can say goodbye to drop-offs and buffering.
• CONNECT WITH OTHERS HANDS-FREE – Call friends and family who have the Alexa app or an Echo device. Instantly drop in on other rooms or announce to the whole house that dinner's ready.
• PRIVACY CONTROLS – Designed to protect your privacy – Amazon is not in the business of selling your personal information to others. Built with multiple layers of privacy controls including a mic off button.

Thank you for purchasing the Amazon Echo (4th Gen). We strive to provide you with high-quality products and excellent customer service. This Return and Refund Policy outlines the guidelines and procedures for returning or refunding the Amazon Echo (4th Gen). Please read this policy carefully before initiating a return or refund request.

Eligibility for Returns and Refunds:

• This return and refund policy is applicable to the Amazon Echo (4th Gen) purchased directly from Amazon or an authorized retailer.
• To be eligible for a return or refund, the Amazon Echo (4th Gen) must be in its original condition, including all accessories, packaging, manuals, and any other items originally included with the product.
• The device must not have any physical damage, such as scratches, dents, or signs of misuse.

Return Period:

• We offer a return period of 2-3 days from the date of purchase. During this period, you may return the Amazon Echo (4th Gen) for any reason.
• After the return period has expired, all sales are considered final, and no returns or refunds will be accepted.

Return Process:

• To initiate a return, please visit the "Returns & Orders" section on your Amazon account or contact Amazon customer support.
• Follow the provided instructions to generate a return label and packaging slip.
• Package the Amazon Echo (4th Gen) securely with the packaging slip and affix the return label to the package.
• Drop off the package at a designated carrier location or schedule a pickup.

Refund Process:

• Once we receive the returned Amazon Echo (4th Gen) and verify its eligibility for a refund, we will process your refund within 2-3 days of receiving the product.
• The refund will be issued using the original payment method used for the purchase.
• Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Exclusions:

• The following situations are not eligible for returns or refunds:
  • Amazon Echo (4th Gen) devices that are returned without the original packaging, accessories, or missing items.
  • Devices that have been damaged due to misuse, accidental damage, or unauthorized repairs.
  • Devices that have been modified, altered, or have had their software tampered with beyond the original specifications.

Warranty:

• The Amazon Echo (4th Gen) comes with a limited warranty provided by Amazon. Please refer to the warranty documentation included with your device for more information on the warranty terms and conditions.